Orders

What payment methods do you accept?

We accept a variety of payment methods including credit and debit cards, PayPal, Apple Pay, and Google Pay. For a complete list of accepted payment methods, please refer to our Payment Options section.

What is your return policy?

We offer a 30-day return policy on all items. Products must be returned in their original condition and packaging. Some exclusions may apply. Please visit our Returns & Refunds page for more details.

Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it, as long as it has not yet been dispatched. Please contact our customer service team immediately if you need to make a change.

Products

What if I lose a piece of my game/puzzle?

If you lose a piece of your game or puzzle, don't worry! Please contact our customer service team with the product details, and we’ll do our best to help replace the missing piece.

Do you offer warranties on your products?

Yes, all our products come with a manufacturer's warranty. The duration and terms of the warranty vary by product and manufacturer. Additional extended warranty options may be available for purchase.

Shipping

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination. Please visit our Shipping Information page for detailed information about international shipping options and costs.

How can I track my order?

Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your order directly on our website under the "Track My Order" section or through the carrier’s website.

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Our vision

What inspired Ignite's creation?

Ignite was inspired by a passion for sparking children's imaginations and a belief in the power of play to foster learning, creativity, and development from an early age.

What is Ignite’s core mission?

Ignite’s core mission is to inspire young minds by creating fun, educational toys that nurture creativity, encourage learning, and support children’s development at every stage.

How does Ignite stay innovative?

Ignite stays innovative by continually exploring new trends in education and play, collaborating with experts, and designing toys that combine creativity, learning, and modern technology.

Team & Culture

Who leads Ignite?

Ignite is led by a dedicated team of passionate individuals, with founders Jamie Chen and Alex Rivera at the helm, guiding the company with their vision for inspiring children's learning and creativity.

How does Ignite promote creativity?

Ignite promotes creativity by offering a wide range of toys and games that encourage imaginative play, problem-solving, and hands-on learning, helping children explore new ideas and express themselves.

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